Car Dashboard board handover and user training in Thailand
This project delivered a Car Dashboard display board and user training in Thailand. Our project summary records the project as closed in 2020. After handover, users reported that water could still enter the enclosure, so we took the issue forward as maintenance work.
- Board handoverCar Dashboard
- User trainingHow to use the board
- User reports an enclosure issueWater can still get in
- Maintenance workIssue taken on for follow-up
- Industry
- Services
- Year
- 2020
- Scope of work
- Delivery of a Car Dashboard board with usage training for users in Thailand (closed in 2020), and taking on the waterproof enclosure adjustment under maintenance work.
Summary
- We delivered a Car Dashboard board with usage training for users in Thailand, and the project summary record states that this work closed in 2020.
- The scope changed during the project, which left little time for testing before handover, and the scheduled delivery was postponed.
- After handover, users reported that water could still get into the board's enclosure. We passed this on to maintenance work.
- When the scope changes mid-project, agree a new delivery date or scope rather than reducing testing time.
The on-site brief
Users needed a ready-to-use Car Dashboard board and had to be able to operate it themselves after handover. The scope changed during the project, which left little time for testing before handover.
What we did
We delivered the board with usage training for the users. When the users reported the waterproof enclosure issue after handover, we passed it on to maintenance work.
Results
The 2020 project summary record states that the board delivery and training work was closed. The waterproof enclosure issue was passed on to maintenance work, and the available documents do not state that the enclosure adjustment was completed.
How the brief came about
This case is the delivery of a Car Dashboard board with usage training, which our project summary record lists among the work closed in 2020. The brief was to deliver a ready-to-use board and enable users in Thailand to operate it themselves after handover.
Requirements and constraints
The main constraint on this work was the testing time before handover. The project summary record sets out the problems as follows:
- The scope changed during the project, which left little time for testing before handover
- Some work had to be prepared on the last day before handover
- The scheduled delivery was postponed
- Users reported the waterproof enclosure issue after handover. The available documents do not state whether waterproofing was in the requirements from the start of the project
After handover, who looks after issues reported by users?
We look after issues that users report after handover, through maintenance work. The project summary record states that the next piece of work on this project was maintenance. When users reported that the board's enclosure was still not waterproof, we took the issue on under that work.
Deliverables
We delivered the Car Dashboard board with usage training and took on post-handover issues through maintenance work. The items are as follows:
- The Car Dashboard board delivered to users
- Training on how to use the board
- Taking on the waterproof enclosure adjustment for follow-up under maintenance work
Is this work closed, and is anything still outstanding?
The board delivery and training work is closed. Our 2020 project summary record lists the Car Dashboard work among closed work and states that we delivered the board with usage training. The outstanding issue is the board's enclosure, which users reported could still let water in.
The waterproof enclosure issue was passed on to maintenance work. The available documents do not state that the enclosure adjustment was completed, so we do not write that this problem has been solved, and this case has no figures measuring usage results.
What we learned
This work offers the following principles for hardware deliveries that users go on to operate themselves:
- When the scope changes mid-project, a new delivery date or scope must be agreed, and testing time before handover must not be cut
- The environment the board must operate in, such as water and humidity, must be part of the enclosure requirements from the outset and must be tested before handover, not learned from users after handover
- Issues that users report after handover must have work in place to handle them and someone responsible. In this work, that was maintenance work
Apply this approach to your work
If you need a data display board that your team will operate itself, you can use the approach of delivery with training and handling post-handover issues through maintenance work. What you need to add is locking in the scope, the enclosure requirements and the testing date before handover. The table below separates what this work did from what we recommend.
What this work did, and what we recommend for your work
| Part of the work | What this work did | What we recommend for your work |
|---|---|---|
| Delivery | Delivered the board with usage training | If you have several user groups, schedule training sessions to cover every group |
| Testing before handover | The scope changed mid-project, so little testing time remained and the scheduled delivery was postponed | Lock in the scope and schedule the testing date before the handover date. If the scope changes, agree a new handover date |
| Board enclosure | Users reported after handover that water could still get into the enclosure | If the board must sit somewhere with water or humidity, specify waterproofing as a requirement and test it under real conditions |
| Post-handover work | Passed issues reported by users on to maintenance work | If you need a definite response time, agree the support terms in the contract |
- Summarise the data the board must display and who will use the board
- Specify the installation environment, such as water, humidity and dust, before designing the enclosure
- Agree the acceptance method, test dates and who looks after post-handover issues from the start of the project
Technology used
Frequently Asked Questions
Is usage training provided after the board is handed over?
Yes. In this work, we delivered the Car Dashboard board with usage training for the users. If your users fall into several groups, let us know from the outset so that training sessions can be planned to cover every group.
If a problem is found after handover, who looks after it?
We look after it through maintenance work. In this work, users reported that water could still get into the board's enclosure, and we took the issue on under maintenance work.
If the board must be installed somewhere with water or humidity, what should be specified from the outset?
State waterproofing as an enclosure requirement from the start of the project, and agree how it will be tested under real conditions before handover. In this work, users reported after handover that water could still get into the enclosure, so the issue had to be passed on to maintenance work.
If I want a data display board like this, what should I prepare before talking to the team?
Prepare a list of the data the board must display, the installation environment and the acceptance method. We then assess the scope and test plan with you before the project starts.
