FROM CHALLENGE TO DELIVERY
Annual System Maintenance and Care
Annual support and maintenance is a contract for continuously used factory and organisational user-account systems. It covers periodic inspections, reported fault resolution and improvements within the contract scope.
Suitable for: Systems used over many years, such as production data systems, moulds requiring periodic maintenance or organisational user-account systems, where maintenance responsibilities need to be defined in writing.
Work Illustration
What should an annual maintenance contract specify?
A maintenance contract should distinguish periodic inspections, reported fault resolution and non-routine work such as configuration reviews and licence renewals. We maintained Active Directory for a government agency under a 12-month contract in 2025–2026, dividing the work into these 4 areas and submitting reports for each contractual period. Maintenance leaves no physical deliverable to inspect later, so records need to be complete from the first period. Agree reporting formats for each area at the start of your contract.
What to prepare for an assessment
- List of systems or equipment requiring maintenance
- Issue history, installation locations and required availability periods
Scope, schedule and pricing
Assessed from the number of systems, equipment condition and required support level
Before work starts, our proposal sets out the schedule, inclusions, exclusions and costs. Additional work requires a joint scope assessment.
View deliverables ↓Our past projects
Technical capabilities we have developed
- Upgrade Active Directory, the central user-account and access-permission system, and migrate email from Exchange Server 2013 to Microsoft 365 as a subcontractor to the main contractor
What you receive
- Maintenance agreement defining scope, inspection intervals and issue-reporting channels
- Periodic inspection records (PM — preventive maintenance)
- Reported fault resolution (CM — corrective maintenance) within the contract scope
- Service reports for each contractual period
Suitable for: Systems used over many years, such as production data systems, moulds requiring periodic maintenance or organisational user-account systems, where maintenance responsibilities need to be defined in writing.
Our process
Scheduled inspections
Check system operation at contractual intervals and record the results.
Resolve reported issues
Receive issues through agreed channels, identify causes, fix them and test before returning the system to use.
Review and update
Review system settings, update software or renew licences, and align documentation with the current system.
Report results
Report system status and completed work to your administrators for each contractual period.
Frequently Asked Questions
What does an annual maintenance contract cover?
Each contract defines its scope: periodic system checks (PM), reported fault resolution (CM), configuration reviews, and software updates or licence renewals, with reports for each contract period. Inspection intervals, covered systems and report formats are tailored to your organisation.
What factory systems has Inspektion maintained?
We undertook several Hot Runner repairs for a packaging manufacturer in Thailand during 2021–2025, mainly on 48-cavity injection moulds, coordinating with specialist partner technicians. A Hot Runner keeps plastic molten through to the injection nozzle. On-site repairs documented in a 2025 service report included a Heat-up Test before return. Recording fault causes helps production teams identify points to watch next time. A manifold-cleaning report recommended cleaning every 6–12 months depending on usage.
Can we contact you between scheduled inspections?
Yes, through the channels specified in the contract. Response times and support levels are agreed individually. This service is not suitable if you need a standard service level without agreeing scope beforehand.
Can you maintain a customer's existing system?
We assess this case by case, reviewing the existing system before taking on maintenance or improvements. In 2021, we provided consultancy and maintenance for FIM 2010 R2 user-account synchronisation under a 1-year contract for an IT provider in the banking sector. In 2023, we migrated the system to MIM 2016. Both engagements were through a System Integrator.
